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Quotes by Philip Crosby, Reflections on Quality
"You have to lead people gently toward what they already know is right."
By Philip Crosby, Reflections on Quality
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"Being convinced one knows the whole story is the surest way to fail."
By Philip Crosby, Reflections on Quality
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"We can spend our whole lives underachieving."
By Philip Crosby, Reflections on Quality
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"The great discoveries are usually obvious."
By Philip Crosby, Reflections on Quality
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"Very few of the great leaders ever get through their careers without failing, sometimes dramatically."
By Philip Crosby, Reflections on Quality
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"Selecting the right person for the right job is the largest part of coaching."
By Philip Crosby, Reflections on Quality
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"Just being honest is not enough. The essential ingredient is executive integrity."
By Philip Crosby, Reflections on Quality
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"Quality has to be caused, not controlled."
By Philip Crosby, Reflections on Quality
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"Quality has to be caused, not controlled."
By Philip Crosby, Reflections on Quality
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"If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow."
By Philip Crosby, Reflections on Quality
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"Making a wrong decision is understandable. Refusing to search continually for learning is not."
By Philip Crosby, Reflections on Quality
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"Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric."
By Philip Crosby, Reflections on Quality
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"Eliminating what is not wanted or needed is profitable in itself."
By Philip Crosby, Reflections on Quality
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"Successful people breed success."
By Philip Crosby, Reflections on Quality
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"You have to lead people gently toward what they already know is right."
By Philip Crosby, Reflections on Quality
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"Slowness to change usually means fear of the new."
By Philip Crosby, Reflections on Quality
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"Change should be a friend. It should happen by plan, not by accident."
By Philip Crosby, Reflections on Quality
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"In a true zero-defects approach, there are no unimportant items."
By Philip Crosby, Reflections on Quality
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